Samsung PS63B680T6W User Manual download pdf (Page 68)

English - 68

Troubleshooting

Before contacting the Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local

dealer.

No sound or picture Check that the mains lead has been connected to a wall socket.

Check that you have pressed the button on your set.

Check the picture contrast and brightness settings.

Check the volume.

Check if Speaker Select is set to External Speaker.

•

Normal picture but no sound Check the volume.

Check whether the

MUTE button has been pressed on the remote control.

•

No picture or black and white

picture

Adjust the colour settings.

Check that the broadcast system selected is correct.

•

Sound and picture

interference

Try to identify the electrical appliance that is affecting the television, then move it further away.

Plug the television into a different main socket.

•

Blurred or snowy picture,

distorted sound

Check the direction, location and connections of your aerial.

This interference often occurs due to the use of an indoor aerial.

•

Remote control malfunctions Replace the remote control batteries.

Clean the upper edge of the remote control (transmission window).

Check that the + and – ends of the batteries are inserted correctly.

Check that the batteries are drained.

•

Screen is black and power

indicator light blinks steadily

On your computer check; Power, Signal Cable.

Move the computer’s mouse or press any key on the keyboard.

On your equipment check (STB, DVD, etc) ; Power, Signal Cable.

The TV is using its power management system.

Press the Source button on the panel or remote control.

Turn the TV off and on.

•

The damaged picture appears

in the corner of the screen.

If Screen Fit is selected in some external devices, the damaged picture may appear in the

corner of the screen. This symptom is caused by external devices, not TV.

•

The "Resets all settings to

the default values" message

appears.

This appears when you press and hold the EXIT button for a while. The product settings are

reset to the factory defaults.

•

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Samsung PS63B680T6W User Manual Page 68

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