Samsung SGH-E620 User Manual download pdf (Page 89)

Solve problems

Help and personal needs

To save the time and expense of an unnecessary service

call, perform the simple checks in this section before

contacting a service professional.

When you switch on your phone, the following

messages may appear:

“Insert SIM card”

• Be sure that the SIM card is correctly installed.

“Enter password”

• The automatic locking function has been enabled.

You must enter the phone’s password before you

can use the phone.

“Enter PIN”

• You are using your phone for the first time. You

must enter the PIN supplied with the SIM card.

• The PIN check feature is enabled. Every time the

phone is switched on, the PIN has to be entered.

To disable this feature, use the

PIN check

menu.

“Enter PUK”

• The PIN code has been entered incorrectly three

times in succession, and the phone is now blocked.

Enter the PUK supplied by your service provider.

“No Service,” “Network Failure,” or “Not

Done” displays

• The network connection has been lost. You may be

in a weak signal area. Move and try again.

• You are trying to access an option for which you

have no subscription with your service provider.

Contact the service provider for further details.

You have entered a number but it was not

dialled

• Be sure that you have pressed [ ].

• Be sure that you have accessed the right cellular

network.

• Be sure that you have not set an outgoing call

barring option.

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Samsung SGH-E620 User Manual Page 89