Samsung SCX-6555NX User Manual download pdf (Page 105)

105

Scanning problems

Fax problems

Toner cartridge

produces fewer

copies than expected

before running out of

toner.

• Your originals may contain pictures, solids,

or heavy lines. For example, your originals

may be forms, newsletters, books, or other

documents that use more toner.

• The machine may be turned on and off

frequently.

• The scanner lid may be left open while

copies are being made.

CONDITION SUGGESTED SOLUTIONS

The scanner does

not work.

• Make sure that you place the original to be

scanned face down on the scanner glass, or

face up in the DADF.

• There may not be enough available memory

to hold the document you want to scan. Try

the Prescan function to see if that works. Try

lowering the scan resolution rate.

• Check that the printer cable is connected

properly.

• Make sure that the printer cable is not

defective. Switch the cable with a known

good cable. If necessary, replace the cable.

• Check that the scanner is configured

correctly. Check scan setting in the

SmarThru Configuration

or the application

you want to use to make certain that the

scanner job is being sent to the correct port.

The unit scans very

slowly.

• Check if the machine is printing received

data. If so, scan the document after the

received data has been printed.

• Graphics are scanned more slowly than text.

• Communication speed slows in scan mode

because of the large amount of memory

required to analyze and reproduce the

scanned image. Set your computer to the

ECP printer mode through BIOS setting. It

will help to increase the speed. For details

about how to set BIOS, refer to your

computer user’s guide.

CONDITION SUGGESTED SOLUTIONS

Message appears on

your computer

screen:

• “Device can't be

set to the H/W

mode you want.”

• “Port is being used

by another

program.”

• “Port is Disabled.”

• “Scanner is busy

receiving or

printing data.

When the current

job is completed,

try again.”

• “Invalid handle.”

• “Scanning has

failed.”

• There may be a copying or printing job in

progress. Try your job again when that job is

finished, try your job again.

• The selected port is currently being used.

Restart your computer and try again.

• The printer cable may be improperly

connected or the power may be off.

• The scanner driver is not installed or the

operating environment is not set up properly.

• Ensure that the machine is properly

connected and the power is on, then restart

your computer.

• The USB cable may be improperly

connected or the power may be off.

CONDITION SUGGESTED SOLUTIONS

The machine is not

working, there is no

display and the

buttons are not

working.

• Unplug the power cord and plug it in again.

• Ensure that there is power being supplied to

the electrical outlet.

No dial tone sounds. • Check that the phone line is properly

connected.

• Check that the phone socket on the wall is

working by plugging in another phone.

The numbers stored

in memory do not

dial correctly.

Make sure that the numbers are stored in

memory correctly. Print a Fax Phone Book

list. (See "In the multi-purpose tray" on

page96)

The original does not

feed into the

machine.

• Make sure that the paper is not wrinkled and

you are inserting it in correctly. Check that

the original is the right size, not too thick or

thin.

• Make sure that the DADF is firmly closed.

• The DADF rubber pad may need to be

replaced. Contact a service representative.

Faxes are not

received

automatically.

• The receiving mode should be set to Fax.

• Make sure that there is paper in the tray.

• Check to see if the display shows any error

message. If it does, clear the problem.

The machine does

not send.

• Make sure that the original is loaded in the

DADF or on the scanner glass.

• Check the fax machine you are sending to,

to see if it can receive your fax.

CONDITION SUGGESTED SOLUTIONS

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Samsung SCX-6555NX User Manual Page 105

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Samsung SCX-6555NX User Manual Page 105

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