Samsung SL-C2620DW User Manual download pdf (Page 89)

4. Troubleshooting

Understanding display messages

Messages appear on the control panel display to indicate the machine’s status

or errors. Refer to the tables below to understand the messages’ and their

meaning, and correct the problem, if necessary.

• You can resolve the error with the guideline from the computer’s

Printing Status program window (see "Using Samsung Printer Status" on

page 228).

• If a message is not in the table, reboot the power and try the printing job

again. If the problem persists, call a service representative.

• When you call for service, provide the service representative with the

contents of display message.

• Some messages may not appear on the display depending on the

options or models.

• [error number] indicates the error number.

• [tray type] indicates the tray number.

• [color] indicates the color of toner.

Paper Jam-related messages

Message Meaning Suggested solutions

Jam inside of duplex Paper has jammed during

duplex printing. This is

applicable only to

machines with this feature.

Clear the jam (see "In

the duplex unit area"

on page 86).

Jam in exit area Paper has jammed in the

exit area.

Clear the jam (see "In

exit area" on page 84).

Jam inside of machine Paper has jammed in the

inside machine.

Clear the jam (see

"Inside the machine"

on page 83).

Paper jam in tray 1 Paper has jammed in the

tray.

Clear the jam (see "In

tray 1" on page 78).

Paper jam in tray 2 Paper has jammed in the

optional tray.

Clear the jam (see "In

optional tray" on page

79).

Paper jam in MP tray Paper has jammed in the

multi-purpose tray.

Clear the jam (see "In

the multi-purpose tray"

on page 81).

Message Meaning Suggested solutions

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Samsung SL-C2620DW User Manual Page 89

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