Samsung MG23K3513GK User Manual download pdf (Page 104)

Cooking guideTroubleshooting and information code

Troubleshooting

If you have any of the problems listed below try the solutions given.

Problem Cause Action

General

The buttons

cannot be pressed

properly.

Foreign matter may

be caught between the

buttons.

Remove the foreign matter

and try again.

For touch models:

Moisture is on the

exterior.

Wipe the moisture from the

exterior.

Child lock is activated. Deactivate Child lock.

The time is not

displayed.

The Eco (power-saving)

function is set.

Turn off the Eco function.

The oven does not

work.

Power is not supplied. Make sure power is supplied.

The door is open. Close the door and try again.

The door open safety

mechanisms are covered

in foreign matter.

Remove the foreign matter

and try again.

The oven stops

while in operation.

The user has opened the

door to turn food over.

After turning over the food,

press the Start button again to

start operation.

Problem Cause Action

The power

turns off during

operation.

The oven has been

cooking for an extended

period of time.

After cooking for an extended

period of time, let the oven

cool.

The cooling fan is not

working.

Listen for the sound of the

cooling fan.

Trying to operate the

oven without food inside.

Put food in the oven.

There is not sufficient

ventilation space for the

oven.

There are intake/exhaust

outlets on the front and rear of

the oven for ventilation.

Keep the gaps specified in the

product installation guide.

Several power plugs are

being used in the same

socket.

Designate only one socket to

be used for the oven.

There is a popping

sound during

operation, and the

oven doesn't work.

Cooking sealed food or

using a container with a

lid may causes popping

sounds.

Do not use sealed containers

as they may burst during

cooking due to expansion of

the contents.

The oven exterior

is too hot during

operation.

There is not sufficient

ventilation space for the

oven.

There are intake/exhaust

outlets on the front and rear

of the oven for ventilation.

Keep the gaps specified in the

product installation guide.

Objects are on top of the

oven.

Remove all objects on the top

of the oven.

The door cannot be

opened properly.

Food residue is stuck

between the door and

oven interior.

Clean the oven and then open

the door.

32 English

Troubleshooting and information code

MW3500K_MG23K3513GK_SM_DE68-04421L-00_MS+ZH+EN.indb 32 2017-03-27  2:40:58

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Samsung MG23K3513GK User Manual Page 104

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