Samsung iDCS 16 User Manual download pdf (Page 6)

CALLING YOUR SYSTEM OPERATOR

• Lift the handset and dial 0 to call your system operator or group of op-

erators.

• If you want to call a specific operator, dial that person’s extension

number.

iDCS_16_SLT.qxd 12/14/2004 4:01 PM Page 11

CALL PROCESSING

HOLDING CALLS

• When you are connected to any call, hookflash, receive transfer tone

and dial 11. The call will now be on hold. You may now make or re-

ceive a second call.

• To take the caller off hold, lift the handset and dial 11. You are now

connected to the call. You may resume your conversation.

NOTE: A standard telephone can put only one call on hold at a time.

HOLD RECALL

If you leave a call on hold longer than the hold timer, the call will recall your

station.

• When your phone rings, lift the handset to answer the recall.

• If you do not answer this recall within a pre-programmed period of

time, it will go to the operator group.

RETRIEVING CALLS ON HOLD AT

ANOTHER STATION

When a line is on hold at any other station:

• Lift the handset and dial 12 plus the extension number of the station

that placed the call on hold—OR—dial 12 plus the line number if you

know what it is.

CONSULTATION HOLD

When you are speaking on an outside line and it is necessary to consult with

another extension:

• Hookflash and receive transfer tone. Your call is placed on transfer

hold.

• Dial an extension number.

• Consult with the internal party.

• Hookflash to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the hookflash will flip-flop between the outside

and inside parties (except if the destination station is set for Auto Answer or

Voice Announce).

iDCS_16_SLT.qxd 12/14/2004 4:01 PM Page 12

1 2 3 4 5 6 7 8 9 10 11 12 13 14

No comments

Samsung iDCS 16 User Manual Page 6