Samsung RSG5PURS User Manual download pdf (Page 25)

troubleshooting _25

03 TROUBLESHOOTING

Troubleshooting

PROBLEM SOLUTION

The

refrigerator

does not work

at all or it

does not chill

sufﬁ ciently.

• Check that the power plug is properly connected.

• Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower

temperature.

• Is the refrigerator in direct sunlight or located too near a heat source?

If so, it may not be able to cool sufﬁ ciently. Install it in a location that is out of direct sunlight and not

near a heat source.

• Is the back of the refrigerator too close to the wall, preventing proper ventilation?

If so, it may not be able to cool sufﬁ ciently. Keep it an appropriate distance from the wall.

• Is there too much food inside so that the food is blocking the outlet vent?

To keep the refrigerator at a suitable temperature, do not ﬁ ll the refrigerator with too much food.

The food in

the fridge is

frozen.

• Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer

temperature.

• Is the temperature in the room very low?

• Did you store the food with a high water content in the coldest part of the fridge? Try moving those

items into the body of the fridge instead of keeping them in the CoolSelect Zone™ drawer.

You hear

unusual

noises or

sounds.

• Check that the refrigerator is level and stable.

• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?

• Was anything dropped behind or under the refrigerator?

• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various

accessories are contracting or expanding in relation to the temperature of the refrigerator interior.

The front

corners of

the appliance

are hot and

condensation

is occurring.

• Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to prevent

condensation.

• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time.

• Water condensation in the drawer may occur when storing vegetables and it will be removed naturally

as time passes.

Ice is not

dispensing.

• Did you wait for 12 hours after installation of the water supply line before making ice? It may take longer

to make ice if it is not sufﬁ ciently cool, such as when ﬁ rst installed.

• Is the water line connected and the shut-off valve open?

• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.

• Is there any ice blocked within the ice maker bucket?

• Is the freezer temperature too warm? Try setting the freezer temperature lower.

You can

hear water

bubbling

in the

refrigerator.

• This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the refrigerator.

There is a bad

smell in the

refrigerator.

• Has a food item spoiled?

• Make sure that strong smelling food (for example, ﬁ sh) is wrapped so that it is airtight.

• Clean out your freezer periodically and throw away any spoiled food.

When cleaning the inside of the fridge, store food elsewhere and unplug the appliance. Wipe with a dry

dishcloth after 2-3 hours and then circulate air inside the refrigerator.

Frost forms

on the walls

of the freezer.

• Is the air vent blocked? Remove any obstructions so air can circulate freely.

• Allow sufﬁ cient space between the foods stored for efﬁ cient air circulation.

• Is the freezer drawer closed properly?

If the freezer drawer is not completely closed or is blocked, humidity from outside may enter and cause

severe frost to form.

Water

dispenser

is not

functioning.

• Is the water line connected and the shut-off valve open?

• Has the water supply line tubing been crushed or kinked?

Make sure the tubing is free and clear of any obstruction.

• Is the water tank frozen because the refrigerator temperature is too low?

Try selecting a warmer setting on the main display panel.

• Check if the ﬁ lter is properly installed. If it is not properly installed, the water dispenser may not work.

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Samsung RSG5PURS User Manual Page 25

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Samsung RSG5PURS User Manual Page 25

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