Samsung PE51H4500AW User Manual download pdf (Page 13)

English

English - 13

Troubleshooting

If the TV seems to have a problem, ﬁrst try this list of possible problems and solutions. If none of these troubleshooting

tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

Issues Solutions and Explanations

Picture Quality

First of all, please perform the Picture Test and conﬁrm that your TV is properly displaying test image. (go to

MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the poor picture may

caused by the source or signal.

The TV image does not look as

good as it did in the store.

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component cables

to deliver HD (high deﬁnition) picture quality.

• Cable/Satellite subscribers: Try HD stations from the channel line up.

• Aerial connection: Try HD stations after performing Auto tuning.

• Many HD channels are up scaled from SD (Standard Deﬁnition) contents.

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

• Make sure you are watching the TV at the minimum recommended distance based on the size and deﬁnition

of the signal.

The picture is distorted:

macroblock error, small block,

dots, pixelization

• Compression of video contents may cause picture distortion especially in fast moving pictures such as sports

and action movies.

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital TV.

Colour is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the correct

jacks. Incorrect or loose connections may cause colour problems or a blank screen.

There is poor colour or brightness.

• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / Sharpness)

• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy Saving)

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture)

There is a dotted line on the edge

of the screen.

• If the picture size is set to Screen Fit, change it to 16:9.

• Change cable/satellite box resolution.

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component

input 1 on the TV.

When changing channels, the

picture freezes or is distorted or

delayed.

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until the

cable box reboots. It may take up to 20 minutes.

• Set the output resolution of the cable box to 1080i or 720p.

Sound Quality

First of all, please perform the Sound Test to conﬁrm that your TV audio is properly operating. (go to MENU -

Support - Self Diagnosis - Sound Test)

If the audio is ok, the sound problem may be caused by the source or signal.

There is no sound or the sound is

too low at maximum volume.

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

The picture is good but there is

no sound.

• Set the Speaker Select option to TV Speaker in the sound menu.

• If you are using an external device, make sure the audio cables are connected to the correct audio input

jacks on the TV.

• If you are using an external device, check the device’s audio output option (ex. you may need to change your

cable box’s audio option to HDMI when you have a HDMI connected to your TV).

• Reboot the connected device by reconnecting the device’s power cable.

The speakers are making an

inappropriate noise.

• Check the cable connections. Make sure a video cable is not connected to an audio input.

• For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion.

[PH4500-XC]BN68-05773B-00L04.indb 13 2014-02-03  5:18:57

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 88 89

Comments to this Manuals

No comments

Samsung PE51H4500AW User Manual Page 13

Comments to this Manuals

Related products and manuals for Televisions Samsung PE51H4500AW