Samsung PE51H4500AW User Manual download pdf (Page 15)

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Issues Solutions and Explanations

Your settings are lost after 30

minutes or every time the TV is

turned off.

• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. If you want to

change the settings from Store Demo mode to Home Use, press the SOURCE button to select TV mode,

and go to MENU → Support → Use Mode.

You have intermittent loss of audio

or video.

• Check the cable connections and reconnect them.

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are ﬂexible

enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree

connectors.

You see small particles when you

look closely at the edge of the

frame of the TV.

• This is part of the product’s design and is not a defect.

The PIP menu is not available. • PIP functionality is only available when you are using a HDMI or components source.

You turned the TV off 45 minutes

ago, and it turned on again.

• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade ﬁrmware downloaded whilst

your watching TV.

The message “Scrambled Signal”

or “Weak or No Signal” appears.

• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.

• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.

There are recurrent picture/sound

issues.

• Check and change the signal/source.

A reaction may occur between the

rubber cushion pads on the base

stand and the top ﬁnish of some

furniture.

• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.

The message “This ﬁle may not

be playable properly.” appears.

• This may appear because of high bit rate of content. Content generally will play but could experience some

playability issue.

✎

You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com →

support) by USB.

[PH4500-XC]BN68-05773B-00L04.indb 15 2014-02-03  5:18:57

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Samsung PE51H4500AW User Manual Page 15

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