Samsung OFFICESERV 100 Series Specifications Page 1

GABD-000099 Ed. 00 OfficeServ 100 General Description Guide 10. 2004.

ANNEX A. Error! Style not defined. A-4 © SAMSUNG Electronics Co., Ltd. U UA User Agent UCD Uniform Call Distribution USB Universal Serial Bus V VL

OfficeServ 100 General Description Guide ©2004 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprie

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 1-1 CHAPTER 1. Introduction To System This chapter describes the intro

CHAPTER 1. Error! Style not defined. 1-2 © SAMSUNG Electronics Co., Ltd. Figure 1.1 OfficeServ 100 General

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-3 1.2 Size and Configuration The OfficeServ 100 system consists o

CHAPTER 1. Error! Style not defined. 1-4 © SAMSUNG Electronics Co., Ltd. Installation environment - Only one 2 SLI card can be installed in the s

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-5 Figure 1.2 OfficeServ 100 Configuration Matrix Table (with

CHAPTER 1. Error! Style not defined. 1-6 © SAMSUNG Electronics Co., Ltd. The Figure 1.6 describes OfficeServ 100 system configuration using the Basic

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 1-7 1.3.2 Memory The systems operate using stored program control. T

CHAPTER 1. Error! Style not defined. 1-8 © SAMSUNG Electronics Co., Ltd. 1.4 Programming The OfficeServ 100 system arrives from the factory with defau

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 2-1 CHAPTER 2. Hardware Descriptions This chapter describes the hardwa

COPYRIGHT This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied,

CHAPTER 1. Error! Style not defined. 2-2 © SAMSUNG Electronics Co., Ltd. 2.1 Key Service Unit The OfficeServ 100 KSU is a single metal cabinet cont

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-3 y 2 Champ connectors for external connections and other connect

CHAPTER 1. Error! Style not defined. 2-4 © SAMSUNG Electronics Co., Ltd. PLL Card Any ISDN card, that is a BRI or a PRI, requires the PLL card which c

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-5 2.2 Expansion Cabinet One metal Expansion cabinet can be attache

CHAPTER 1. Error! Style not defined. 2-6 © SAMSUNG Electronics Co., Ltd. TEPRI or PRI Card (500TEPRI) The PRI card contains one Primary Rate access po

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-7 SVMi-8 Card The SVMI-8 Voice Mail system is a fully integrated A

CHAPTER 1. Error! Style not defined. 2-8 © SAMSUNG Electronics Co., Ltd. 2.4 Station Equipment All DCS Euro and iDCS (Falcon) Keysets can be used on t

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-9 Figure 2.8 DS-5014D 2.4.3 21 Button 2 Line LCD Phone y T

CHAPTER 1. Error! Style not defined. 2-10 © SAMSUNG Electronics Co., Ltd. 2.4.4 12 Button Large LCD IP Phone y The ITP-5012L phone is a Large LCD

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-11 2.4.6 DS-5064B (64B AOM) y AOM is an accessory type digi

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. I INTRODUCTION Purpose OfficeServ 100, Enterprise IP Solutions System,

CHAPTER 1. Error! Style not defined. 2-12 © SAMSUNG Electronics Co., Ltd. 2.4.7 WIP-5000M (Mobile Phone) y The WIP-5000M(Wireless IP phone Mobil

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 2-13 Figure 2.22 Economic Keyset 2.4.9 Door Phone Interface

CHAPTER 1. Error! Style not defined. 3-14 © SAMSUNG Electronics Co., Ltd. CHAPTER 3. Specifications This chapter describes the technical data

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 3-15 3.1.2 Environment Table 3.3 Environment Operating Temperature

CHAPTER 1. Error! Style not defined. 3-16 © SAMSUNG Electronics Co., Ltd. 3.1.5 Keyset LEDs Table 3.6 Keyset LEDs Condition LED Color LED On LED O

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. 4-1 CHAPTER 4. Business Feature Package This chapter describes various

CHAPTER 4. Error! Style not defined. 4-2 © SAMSUNG Electronics Co., Ltd. 4.1 System Features Account Code Entry Forced-Verified Forced-Not Verifie

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-3 Optional hardware and software Requires optional hardware and

CHAPTER 4. Error! Style not defined. 4-4 © SAMSUNG Electronics Co., Ltd. Extender=001~999 When programmed with an extender ranging from 001 to 999 the

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-5 4.1.1.6 Auto Attendant The integrated digital AA (Automated Atte

Error! Style not defined. II © SAMSUNG Electronics Co., Ltd. Conventions The following special paragraphs are used in this document to point out infor

CHAPTER 4. Error! Style not defined. 4-6 © SAMSUNG Electronics Co., Ltd. Divert Divert may only be set from the line designated as an executive. Press

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-7 CLI (Calling Line Identification) On ISDN circuits, calling part

CHAPTER 4. Error! Style not defined. 4-8 © SAMSUNG Electronics Co., Ltd. There is an added option called CID REVW ALL in the User ON/OFF options. When

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-9 All Calls This type of forwarding is not affected by the conditi

CHAPTER 4. Error! Style not defined. 4-10 © SAMSUNG Electronics Co., Ltd. 4.1.1.16 Call Hold (Exclusive) Outside calls can be placed on exclusive hold

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-11 4.1.1.21 Call Waiting/Camp-On Busy stations are notified that a

CHAPTER 4. Error! Style not defined. 4-12 © SAMSUNG Electronics Co., Ltd. Unsupervise A station user may set up a conference with two or more outside

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-13 4.1.1.29 Data Security Single line extensions used with modems

CHAPTER 4. Error! Style not defined. 4-14 © SAMSUNG Electronics Co., Ltd. 4.1.1.37 Directory Names Each station, station group and C.O. line may be

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-15 4.1.1.43 E & M Tie Lines (E1/Copper) Your office can be con

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. III TABLE OF CONTENTS INTRODUCTION I Purpose ...

CHAPTER 4. Error! Style not defined. 4-16 © SAMSUNG Electronics Co., Ltd. 4.1.1.47 Flash Key Operation While a user is on an outside line, pressing th

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-17 4.1.1.52 Incoming Call Distribution Incoming calls can be assig

CHAPTER 4. Error! Style not defined. 4-18 © SAMSUNG Electronics Co., Ltd. 4.1.1.58 Least Cost Routing LCR (Least Cost Routing) is the ability to auto

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-19 4.1.1.63 MicroPhone On/Off Per Station The microphone can be d

CHAPTER 4. Error! Style not defined. 4-20 © SAMSUNG Electronics Co., Ltd. CCBS(Call Completion, Busy Station) also known as Callback or Busy Station

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-21 Call Offer/Call Waiting(Camp On) This feature operates in the

CHAPTER 4. Error! Style not defined. 4-22 © SAMSUNG Electronics Co., Ltd. and messages left in that switch will be indicated on the VMSG key in the or

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-23 4.1.1.72 Park Orbits The system has 10 park orbits(0-9). These

CHAPTER 4. Error! Style not defined. 4-24 © SAMSUNG Electronics Co., Ltd. 4.1.1.80 Ring Modes Time Based Routing- Plans Each C.O. line can be programm

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-25 card machines. When connecting customer-provided equipment to t

Error! Style not defined. IV © SAMSUNG Electronics Co., Ltd. 3.1.3 Cable Requirements...

CHAPTER 4. Error! Style not defined. 4-26 © SAMSUNG Electronics Co., Ltd. 4.1.1.86 Spot View Interface Spot Call Plus The caller information is displa

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-27 4.1.1.90 System Maintenance Alarms The OfficeServ 100 continuo

CHAPTER 4. Error! Style not defined. 4-28 © SAMSUNG Electronics Co., Ltd. 4.1.1.95 Tone or Pulse Dialling Outside lines can be programmed for either

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-29 Agent Statistics UCD supervisor positions using a display keyse

CHAPTER 4. Error! Style not defined. 4-30 © SAMSUNG Electronics Co., Ltd. 4.1.1.104 VoIP Trunk Interface (H.323/SIP) The OfficeServ 100 provides VoIP

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-31 4.2 Station Features ADD-ON MODULE APPOINTMENT REMINDER AUTOMAT

CHAPTER 4. Error! Style not defined. 4-32 © SAMSUNG Electronics Co., Ltd. 4.2.1 Station Feature Descriptions 4.2.1.1 Add-On Module 64 Button Module T

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-33 4.2.1.7 BLF (Busy Station Indications) DSS/BLF keys may be as

CHAPTER 4. Error! Style not defined. 4-34 © SAMSUNG Electronics Co., Ltd. 4.2.1.11 DSS (Direct Station Selection) Programmable keys can be assigned as

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-35 4.2.1.18 Hearing Aid Compatible All OfficeServ 100 keysets are

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. V 4.10.5 Outgoing Trunk Calls ...

CHAPTER 4. Error! Style not defined. 4-36 © SAMSUNG Electronics Co., Ltd. 4.2.1.26 Off-Hook Voice Announce (Executive) A keyset associated with an ad

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-37 4.2.1.32 Programmed Station Messages Any station may select one

CHAPTER 4. Error! Style not defined. 4-38 © SAMSUNG Electronics Co., Ltd. 4.2.1.37 Remote Hold When you wish to place a call on hold at another statio

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-39 4.2.1.44 Wall-Mountable Keysets Each keyset, add on module and

CHAPTER 4. Error! Style not defined. 4-40 © SAMSUNG Electronics Co., Ltd. 4.3.1.5 Caller ID Information Caller ID information is dependent on the us

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-41 Abandon Call List (50) The system has a system-wide abandon cal

CHAPTER 4. Error! Style not defined. 4-42 © SAMSUNG Electronics Co., Ltd. 4.3.1.11 Dialled Number When an outside call is made, digits are displayed a

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-43 4.3.1.20 Stopwatch Timer Display keyset users find this feature

CHAPTER 4. Error! Style not defined. 4-44 © SAMSUNG Electronics Co., Ltd. 4.3.2 Sample Displays PROSTAR LCD 12B and LCD 24B display model keysets hav

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-45 4.3.3 Sample Caller ID Displays This display shows an in

Error! Style not defined. VI © SAMSUNG Electronics Co., Ltd. ANNEX A. ABBREVIATION A-1 A ~ D ...

CHAPTER 4. Error! Style not defined. 4-46 © SAMSUNG Electronics Co., Ltd. 4.3.4 Sample UCD Displays There are five cal

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-47 4.4 Sample SMDR Printout (Without Caller ID) 1 1 1 1 1 1 1

CHAPTER 4. Error! Style not defined. 4-48 © SAMSUNG Electronics Co., Ltd. 4.5 Sample SMDR Printout (With Caller ID) 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-49 4.6 Sample UCD Report UCD GROUP 529 : SALES FROM: SUN 02 Feb 0

CHAPTER 4. Error! Style not defined. 4-50 © SAMSUNG Electronics Co., Ltd. 4.7 UCD Call Statistics 4.7.1 Calls in Queue Now How many calls are curren

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-51 4.7.6 Total Calls Received The total number of times that call

CHAPTER 4. Error! Style not defined. 4-52 © SAMSUNG Electronics Co., Ltd. 4.8 UCD Agent Statistics 4.8.1 Logged In The number of stations programmed

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-53 4.9 Sample Traffic Report TRAFFIC REPORT FOR [ SAMSUNG ] Mar/2

CHAPTER 4. Error! Style not defined. 4-54 © SAMSUNG Electronics Co., Ltd. 203 Ivania 4 25 1 36 3 0 18 86 29

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-55 4.10 Traffic Report Overview A************************* SYSTEM

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. VII Figure 2.21A DS 24S Keyset...

CHAPTER 4. Error! Style not defined. 4-56 © SAMSUNG Electronics Co., Ltd. 4.10.6 A Selected Trunk Was Busy Pegged every time a trunk or trunk group wa

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-57 4.10.14 Group A listing of all trunk groups assigned in the sys

CHAPTER 4. Error! Style not defined. 4-58 © SAMSUNG Electronics Co., Ltd. 4.10.21 Not-ANSD This is the number of times this specific trunk rang the sy

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-59 4.10.29 ANSD This is a count of how many times an intercom call

CHAPTER 4. Error! Style not defined. 4-60 © SAMSUNG Electronics Co., Ltd. 4.10.36 Dialled Peg count of how many times the station made a valid outside

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. 4-61 4.11 Sample Alarm Report ALARM REPORT FOR [OfficeServ 100 SAMPL

CHAPTER 4. Error! Style not defined. 4-62 © SAMSUNG Electronics Co., Ltd. 4.12 DECT Service OfficeServ 100 system provides DECT cordless communication

OfficeServ 100 General Description Guide © SAMSUNG Electronics Co., Ltd. A-1 ANNEX A. Abbreviation A AA Automated Attendant AC Alternating Cur

ANNEX A. Error! Style not defined. A-2 © SAMSUNG Electronics Co., Ltd. DISA Direct Inward System Access DLI Digital Line Interface DND Do Not Distur

OfficeServ 100 General Description Guide/Ed.00 © SAMSUNG Electronics Co., Ltd. A-3 O OHVA Off-Hook Voce Announce OPX Off Premises Extension P PA