Samsung OFFICESERV 100 Series Specifications Page 77
- Page / 101
- Table of contents
- BOOKMARKS
Rated. / 5. Based on customer reviews
OfficeServ 100 General Description Guide/Ed.00
© SAMSUNG Electronics Co., Ltd. 4-43
4.3.1.20 Stopwatch Timer
Display keyset users find this feature very convenient to time meetings, calls and other
functions. Users simply press once to start the timer and press again to stop the timer.
4.3.1.21 Text Messaging
This feature allows two display phone users to respond to each other with preprogrammed
messages.
After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond
with a text message while continuing to talk and listen to your outside party. The other
station can view this message and take the appropriate action or respond back with another
text message.
In OfficeServ 100 system , there are additional Text Messages per station basis. Only the
display phones that are allowed in system programming will receive the TMSG soft button
in the display and can use this feature.
4.3.1.22 UCD Supervisor Displays
With the optional AA card, when UCD is used, multiple supervisors can view information
about the UCD groups calls or agents.
Call Screen
This allows the supervisor to view how many calls are in queue, the longest wait time, how
many calls have been received today, what the average time in queue is and how many
calls were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agents
status(IN GROUP, OUT OF GROUP, or DND), view each agents total number of calls,
average call length or average ring time.
Supervisor display
Accessing this screen will also allow a Supervisor to change the status of each
agent(IN GROUP, OUT OF GROUP, or DND).
- General Description Guide 1
- COPYRIGHT 2
- TRADEMARKS 2
- INTRODUCTION 3
- Conventions 4
- Reference 4
- Revision History 4
- TABLE OF CONTENTS 5
- Error! Style not defined 6
- ANNEX A. ABBREVIATION A-1 8
- LIST OF FIGURES 8
- LIST OF TABLES 9
- 1.1 General Description 11
- 1.2 Size and Configuration 13
- 1.3 Technology 16
- 1.3.2 Memory 17
- 1.3.3 Microprocessors 17
- 1.4 Programming 18
- 2.1 Key Service Unit 20
- 2.1.2 MISC Card 21
- 2.2 Expansion Cabinet 23
- 2.3 Interface Cards 23
- 2.4 Station Equipment 26
- Figure 2.8 DS-5014D 27
- Figure 2.9 DS-5021D 27
- Figure 2.10 ITP-5012L 28
- Figure 2.13 DS-5064B 29
- 2.4.8 Economic Keyset 30
- CHAPTER 3. Specifications 32
- 3.1.2 Environment 33
- 3.1.3 Cable Requirements 33
- 3.1.4 System Tones 33
- 3.1.5 Keyset LEDs 34
- CHAPTER 4. Business Feature 35
- Package 35
- 4.1 System Features 36
- 4.1.1.1 Account Code Entry 37
- 4.1.1.2 Account Code Key 37
- 4.1.1.3 All Call Voice Page 38
- 4.1.1.4 Attention Tone 38
- 4.1.1.5 Authorization Codes 38
- 4.1.1.6 Auto Attendant 39
- 4.1.1.7 Automatic Hold 39
- 4.1.1.8 Background Music 39
- 4.1.1.12 Call Costing 40
- 4.1.1.14 Caller ID Features 41
- 4.1.1.15 Call Forwarding 42
- 4.1.1.17 Call Hold (System) 44
- 4.1.1.18 Call Hold (Remote) 44
- 4.1.1.19 Call Park and Page 44
- 4.1.1.20 Call Pickup 44
- Split 46
- 4.1.1.47 Flash Key Operation 50
- 4.1.1.48 Flexible Numbering 50
- 4.1.1.49 Hot Line 50
- 4.1.1.50 Group Conference 50
- 4.1.1.58 Least Cost Routing 52
- 4.1.1.61 Memory Protection 52
- 4.1.1.80 Ring Modes 58
- 4.1.1.81 Ring Over Page 58
- 4.1.1.82 Secretary Pooling 58
- 4.1.1.84 Speed Dial Numbers 59
- 4.1.1.86 Spot View Interface 60
- 4.1.1.87 Station Hunt Groups 60
- 4.1.1.89 System Alarms 60
- 4.1.1.91 System Directory 61
- 4.1.1.93 Toll Restriction 61
- 4.1.1.96 Traffic Reporting 62
- 4.1.1.97 Transfer 62
- 4.1.1.98 Trunk Groups 62
- 4.1.1.100 Universal Answer 63
- 4.1.1.101 Virtual Ports 63
- 4.1.1.103 VoIP Networking 63
- 4.2 Station Features 65
- Intercom calls 66
- 4.2.1.8 Call Forwarding 67
- 4.2.1.9 Call Logs 67
- 4.2.1.10 Call Pickup 67
- 4.2.1.36 Redial 71
- 4.3 Display Features 73
- 4.3.1.6 Calling Party Name 75
- 4.3.1.10 Dial by Name 75
- 4.3.1.20 Stopwatch Timer 77
- 4.3.1.21 Text Messaging 77
- 4.3.2 Sample Displays 78
- 4.3.4 Sample UCD Displays 80
- 4.6 Sample UCD Report 83
- 4.7 UCD Call Statistics 84
- 4.7.6 Total Calls Received 85
- 4.8 UCD Agent Statistics 86
- 4.9 Sample Traffic Report 87
- 4.10 Traffic Report Overview 89
- 0000 0000 0000 0000 93
- 4.11 Sample Alarm Report 95
- 4.12 DECT Service 96
- ANNEX A. Abbreviation 97
Related products and manuals for Telephones Samsung OFFICESERV 100 Series
Telephones Samsung SCH-A670D User's Guide
(104 pages)
(104 pages)
Telephones Samsung 7200 User Manual
(8 pages)
(8 pages)
Telephones Samsung DS 24D User's Guide
(49 pages)
(49 pages)
Telephones Samsung iDCS 100 Installation Manual
(115 pages)
(115 pages)
Telephones Samsung DCS 50si User Manual
(51 pages)
(51 pages)
Telephones Samsung STD24B Specifications
(113 pages)
(113 pages)
Telephones Samsung CNF24 User Manual
(63 pages)
(63 pages)
Telephones Samsung SMT-i5243 User's Guide
(58 pages)
(58 pages)
Telephones Samsung GSM900 User Manual
(15 pages)
(15 pages)
Telephones Samsung SMT-3105 User Manual
(6 pages)
(6 pages)
Telephones Samsung DS-5012L User's Guide
(179 pages)
(179 pages)
Telephones Samsung GSM/DCSI1800 Owner's Manual
(103 pages)
(103 pages)
Telephones Samsung DCS-VIP User's Guide
(31 pages)
(31 pages)
Telephones Samsung DCS-VIP Specifications
(42 pages)
(42 pages)
Telephones Samsung SMT-i3100 User's Guide
(68 pages)
(68 pages)
Telephones Samsung DCS-VIP User Manual
(145 pages)
(145 pages)
© 2020, manymanuals.com. All rights reserved. | 0.838 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals