GLOSSARY AND TROUBLESHOOTING GUIDE
CellDEK® User Manual 135
CellDEK application freezes continuously
Hold power switch in the ‘on’ position for a few
seconds until shutdown. Wait for unit to emit
“beeps” before releasing switch.
Ensure SIM is correctly inserted and in the correct
orientation.
‘SIM PIN required’ message
Enter PIN code. If entered incorrectly 3 times
PUK will be required.
‘SIM PUK required’ message
Contact carrier/provider to obtain PUK code.
CellDEK fails to read memory card
Ensure card is inserted correctly. Reboot
CellDEK.
If problems persist, hold power switch in the ‘on’
position for a few seconds until shutdown. Wait
for unit to emit “beeps” before releasing switch.
CellDEK unit freezes or crashes
Hold power switch in the ‘on’ position for a few
seconds until shutdown. Wait for unit to emit
“beeps” before releasing switch.
Error Messages
If an error message occurs during CellDEK use, a
small “Help” icon appears in the corner of the error.
Figure 97 – Help Icon Location
Tap the Help Icon to bring up a description of the error
message and possible solutions.
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